customer service Archives - Award-winning branding, rebranding and package design

This Fact Completely Changes Serving Customers. Here’s Why It’s Brilliant

September 4, 2019 by davidbrier

A shocking statistic was announced last year about serving customers at the annual international festival in Cannes, France. This was shown in a presentation unveiling this statistic from the high profile management consultancy, Bain & Company. “80% of brands believe they deliver great consumer experiences. Only 8% of consumers agree.” – Cannes Lions 2018 International Festival …

Why Isn’t Your Brand Performing Better?

July 25, 2018 by davidbrier

Your brand is measured by so many metrics, it’s almost dizzying. So, what if you had to narrow it down to one vital metric? One that would monitor all others? Many will say money. Income. That’s a problem because income reflects something that happened before you got paid—before someone chose to become a customer, have you …

You’re here. Awesome! 😉 Here’s a Free Thank You Gift.

This Fact Completely Changes Serving Customers. Here’s Why It’s Brilliant

Why Isn’t Your Brand Performing Better?