This Fact Completely Changes Serving Customers. Here’s Why It’s Brilliant
A shocking statistic was announced last year about serving customers at the annual international festival in Cannes, France. This was shown in a presentation unveiling this statistic from the high profile management consultancy, Bain & Company. “80% of brands believe they deliver great consumer experiences. Only 8% of consumers agree.” – Cannes Lions 2018 International Festival …